Cancellation Policy
Cancellation & Refund Policy
Effective Date: 1st July, 2026
At Hotel Rajmata, we understand that travel plans may change. To ensure fairness to both our guests and the hotel, we have established the following Cancellation & Refund Policy.
By making a reservation through our website, telephone, WhatsApp, email, or any other direct booking channel, you agree to the terms outlined below.
1. Cancellation Policy
Guests may cancel their reservation by contacting Hotel Rajmata through our official communication channels or by using the booking cancellation option, where available.
Refund eligibility depends on the time of cancellation before the scheduled check-in date and time.
Refund Schedule
| Time of Cancellation | Refund Eligibility |
|---|---|
| More than 72 hours before check-in | 75% of the booking amount |
| Between 24 and 72 hours before check-in | 60% of the booking amount |
| Less than 24 hours before check-in | No Refund |
| No-show (guest does not arrive) | No Refund |
Refunds will be calculated on the amount paid towards the reservation, excluding any applicable non-refundable transaction charges, where permitted by law.
2. Refund Processing
Approved refunds will be processed within 7–10 business days from the date of cancellation approval.
Refunds will be credited to the original payment method used during booking.
The actual credit timeline may vary depending on your bank, card issuer, UPI provider, or payment gateway.
3. Payment Gateway Charges
Payments made through third-party payment gateways such as Razorpay, PayPal, or other authorized providers may be subject to applicable transaction or processing charges.
Where these charges are non-refundable to Hotel Rajmata, they may be deducted from the refund amount to the extent permitted by applicable law.
4. Booking Modifications
Requests to modify booking dates, room type, or guest details are subject to room availability and applicable rate differences.
Hotel Rajmata will make reasonable efforts to accommodate modification requests but cannot guarantee availability.
5. Early Departure
If a guest chooses to check out earlier than the confirmed departure date, refunds for unused nights will generally not be provided unless otherwise agreed by Hotel Rajmata.
6. Force Majeure
Hotel Rajmata shall not be held responsible for cancellations or disruptions caused by events beyond our reasonable control, including but not limited to:
Natural disasters
Floods
Fire
Government restrictions
Epidemics or pandemics
Civil disturbances
Transportation disruptions
Power failures affecting hotel operations
In such situations, Hotel Rajmata may or may not, at its discretion, offer alternative booking dates, booking credits, or refunds where appropriate.
7. Third-Party Bookings
If your reservation was made through an Online Travel Agency (OTA) or other third-party platform, including but not limited to:
Booking.com
Agoda
Goibibo
MakeMyTrip
Expedia
Hotels.com
the cancellation and refund terms of that platform will apply. Guests should contact the respective platform directly for cancellation requests and refund processing.
8. Contact Us
For cancellations, refund requests, or booking assistance, please contact:
Hotel Rajmata
Address
5-8-230, Nampally Station Road,
Nampally, Hyderabad,
Telangana – 500001
Phone: +91 7842216259
Email: RoyalRajmata@gmail.com
Hotel Rajmata appreciates your understanding and cooperation. We remain committed to providing a smooth booking experience and welcoming you with warm hospitality whenever you choose to stay with us.