Terms & Conditions

Effective Date: 1st July, 2026

Welcome to Hotel Rajmata. These Terms & Conditions govern your use of our website and the booking of accommodation and related services. By accessing our website or making a reservation, you agree to comply with these Terms & Conditions.

If you do not agree with these terms, please do not use our website or booking services.

1. About Hotel Rajmata

Hotel Rajmata is committed to providing guests with comfortable accommodation, quality hospitality, and a convenient booking experience. These Terms & Conditions apply to all reservations made directly through our website and all interactions with our online services.

2. Reservations

Reservations can be made through our website, by telephone, email, WhatsApp, or in person.

A booking will be considered confirmed only after:

Successful submission of the booking request;
Receipt of any applicable payment or advance payment, where required; and
Confirmation issued by Hotel Rajmata via email, SMS, WhatsApp, or other communication channels.

Hotel Rajmata reserves the right to decline or cancel any reservation if incorrect information is provided or if fraudulent activity is suspected.

3. Rates and Taxes

Room rates displayed on our website are subject to availability and may change without prior notice.

Applicable government taxes, including GST and other statutory charges, will be charged as per prevailing laws.

Special promotional offers are subject to their individual terms and availability.

4. Payment

Payments may be accepted through secure payment methods, including but not limited to:

Credit Cards
Debit Cards
UPI
Net Banking
Razorpay
PayPal
Cash at the hotel (where applicable)

Online payments are processed securely through trusted third-party payment gateways. Hotel Rajmata does not store your credit card, debit card, banking credentials, UPI PIN, CVV, or other sensitive payment information.

5. Check-in and Check-out

Unless otherwise specified during booking:

Standard Check-in Time: 12:00 PM
Standard Check-out Time: 11:00 AM

Early check-in and late check-out requests are subject to room availability and may incur additional charges.

Guests are requested to inform the hotel in advance if they expect to arrive significantly later than their scheduled check-in time.

6. Guest Identification

In accordance with applicable laws, all guests must present a valid government-issued photo identification at the time of check-in.

International guests may be required to present a valid passport, visa, and any additional documentation required under Indian regulations.

Failure to provide valid identification may result in refusal of accommodation.

7. Occupancy

Only the number of guests specified during the reservation may occupy the room.

Additional guests may be accommodated only with prior approval from Hotel Rajmata and may be subject to additional charges.

8. Cancellations and Refunds

Reservations are subject to the hotel’s Cancellation & Refund Policy.

Guests are encouraged to review the Cancellation & Refund Policy before completing their booking.

Where applicable, approved refunds will be processed to the original payment method within the applicable processing period.

9. Guest Responsibilities

Guests agree to:

Provide accurate booking information.
Respect hotel property and facilities.
Comply with all hotel rules during their stay.
Maintain appropriate behaviour towards hotel staff and other guests.
Be responsible for any damage caused to hotel property by themselves or members of their group.

Hotel Rajmata reserves the right to recover reasonable costs for any damage caused to hotel property.

10. Prohibited Activities

Guests shall not:

Engage in unlawful activities on hotel premises.
Possess illegal substances or prohibited items.
Disturb other guests through excessive noise or inappropriate behaviour.
Damage hotel property.
Use hotel facilities for unlawful purposes.

Hotel Rajmata reserves the right to terminate accommodation without refund in cases involving serious misconduct or illegal activities.

11. Smoking and Alcohol

Smoking is permitted only in designated areas, where applicable.

Guests are requested to comply with all local laws and hotel policies regarding smoking and alcohol consumption.

Any penalties imposed due to violations of applicable laws shall be the responsibility of the guest.

12. Personal Belongings

Guests are responsible for their personal belongings during their stay.

Hotel Rajmata shall not be liable for the loss, theft, or damage of valuables, cash, jewellery, electronic devices, or other personal items unless required under applicable law.

Guests are encouraged to take appropriate precautions with their valuables.

13. Website Usage

You agree not to:

Attempt unauthorized access to our systems.
Interfere with the operation or security of the website.
Upload malicious software or harmful content.
Use automated systems to access or copy website content without permission.

Unauthorized use of the website may result in legal action.

14. Intellectual Property

All content available on this website, including but not limited to:

Hotel Rajmata name
Logo
Photographs
Videos
Text
Graphics
Website design

is the property of Hotel Rajmata or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without prior written permission.

15. Third-Party Services

Our website may integrate or provide links to third-party services, including:

Razorpay
PayPal
Google Maps
WhatsApp
Booking platforms such as Booking.com, Agoda, Goibibo, MakeMyTrip, Expedia, and Hotels.com

Use of these services is governed by the respective third party’s terms and privacy policies.

Hotel Rajmata is not responsible for the content, availability, or practices of third-party websites or services.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Hotel Rajmata shall not be liable for:

Website interruptions
Technical errors
Delays caused by circumstances beyond our reasonable control
Loss of profits or indirect damages
Natural disasters
Government restrictions
Power failures
Internet service interruptions

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website or making a reservation, you acknowledge that you have read and understood our Privacy Policy.

18. Changes to These Terms

Hotel Rajmata reserves the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with the revised Effective Date.

Continued use of our website after changes constitutes acceptance of the revised Terms.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of the use of this website or hotel services shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana.

20. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Hotel Rajmata

Address
5-8-230, Nampally Station Road,
Nampally, Hyderabad,
Telangana – 500001

Phone: +91