Privacy Policy

Effective Date: 1st July, 2026

Welcome to Hotel Rajmata (“Hotel Rajmata”, “we”, “our”, or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share while using our website or booking our services.

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, make a reservation, contact us, or use any of our services.

1. Information We Collect

We may collect the following personal information:

Personal Information

Full Name
Mobile Number
Email Address
Residential Address (if required)
Identification details required during hotel check-in as per applicable laws
Special requests or preferences shared during booking

Reservation Information

Check-in Date
Check-out Date
Number of Guests
Room Type
Booking Reference Number
Payment Status

Payment Information

When you make online payments through our website, payments are securely processed through trusted third-party payment gateways such as Razorpay or PayPal.

Hotel Rajmata does not store or have access to your debit card, credit card, UPI PIN, CVV, or banking passwords.

All payment information is processed securely by the respective payment gateway in accordance with industry security standards.

Technical Information

When you browse our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Date and Time of Visit
Referring Website
Cookie Information

2. How We Use Your Information

We use your information to:

Process hotel reservations
Confirm bookings
Contact you regarding your stay
Respond to enquiries submitted through our contact form
Provide customer support
Send booking confirmations and invoices
Improve our website and guest experience
Prevent fraud and unauthorized transactions
Comply with legal obligations under Indian law

We only collect information necessary for providing our hospitality services.

3. Online Booking

Our website may use MotoPress Hotel Booking or similar reservation software to manage room availability and reservations.

When you make a booking, the booking details you provide are securely stored to:

Reserve your room
Process your reservation
Send confirmation emails
Manage modifications or cancellations

4. Online Payments

For secure online payments, we may use trusted payment gateways including:

Razorpay
PayPal

These payment providers process your payment using secure encryption technologies.

Hotel Rajmata does not collect or store your payment card details.

Please review the privacy policies of the respective payment gateway before making payments.

5. Cookies

Our website uses cookies to:

Improve website performance
Remember your preferences
Understand visitor behavior
Improve user experience
Maintain booking sessions

You can disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

6. WhatsApp Communication

If you contact us using the WhatsApp button available on our website, your conversation will be conducted through WhatsApp.

Your communication will be governed by WhatsApp’s own Privacy Policy in addition to this Privacy Policy.

We only use your WhatsApp number to respond to your enquiries, booking requests, or customer support needs.

7. Google Maps

Our website may embed Google Maps to help guests locate Hotel Rajmata.

Google may collect certain technical information when interacting with the map.

Please refer to Google’s Privacy Policy for more information.

8. Third-Party Booking Platforms

Hotel Rajmata may list its rooms on third-party Online Travel Agencies (OTAs), including but not limited to:

Booking.com
Agoda
Goibibo
MakeMyTrip
Expedia
Hotels.com

If you make your reservation through any third-party booking platform, your booking information will be governed by that platform’s Privacy Policy in addition to ours.

We receive only the information necessary to manage your reservation.

9. Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information only:

With payment gateways for payment processing
With booking software providers for reservation management
When required by law
To comply with government authorities
To protect the rights, safety, and property of Hotel Rajmata

10. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information.

These measures include:

Secure website hosting
SSL encryption
Secure payment processing
Password-protected administration
Regular software updates

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

11. Data Retention

We retain your personal information only for as long as necessary to:

Complete your reservation
Meet legal obligations
Resolve disputes
Maintain business records

Once no longer required, your information will be securely deleted or anonymized where appropriate.

12. Your Rights

Subject to applicable laws, you may request to:

Access your personal information
Correct inaccurate information
Update your contact details
Request deletion of your personal data where legally permissible
Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

13. Children’s Privacy

Our services are intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children without parental or legal guardian consent.

14. External Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

Please review their respective Privacy Policies before providing personal information.

15. Changes to this Privacy Policy

Hotel Rajmata reserves the right to update this Privacy Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

Continued use of the website after changes constitutes acceptance of the revised Privacy Policy.

16. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Hotel Rajmata

Address
5-8-230, Nampally Station Road,
Nampally, Hyderabad,
Telangana – 500001

Phone: +91 7842216259

Email: RoyalRajmata@gmail.com

Thank you for choosing Hotel Rajmata. We appreciate your trust and are committed to protecting your privacy while providing a comfortable and secure hospitality experience.